Effective date: August 2026
Cupo-Ai sells digital access to an AI assistant (passes and prepaid credit). Access and credit are delivered immediately and electronically upon successful payment. Because purchases are consumed digitally and made available instantly, all sales are final and generally non-refundable, except as described below or where required by law.
Prepaid credit expires one year after the date of purchase if it has not been used. Passes (daily or weekly) are valid only for their stated duration from activation and have no cash value after they expire.
If you were charged in error, charged more than once for the same purchase, or believe a charge was unauthorized, contact us within 60 days at Info@cupo-ai.com with your account email and the transaction details. We will investigate and, where appropriate, issue a correction or refund to the original payment method.
If a technical problem on our side prevented you from using something you paid for, email us and we’ll make it right — typically by restoring the credit or extending the pass.
If you have any issue with a charge, please contact us first — we’re happy to help and can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account.
We reserve the right to change this policy at any time in accordance with local, state, and federal laws, regulations, and ordinances.
Content Research Group USA, Inc.
28 Daybreak Pl., Simpsonville, SC 29681
Info@cupo-ai.com